Ordering Process

Genetic Testing Made Simple

Two Options for Ordering

Choose to order using our secure online portal or complete a paper test request form.


Our Secure Online Portal

  • Login to AmbryPort or create an account*
  • Complete the appropriate fields, submit your order, and download the auto-generated Test Requisition Form (TRF)
  • Ship the Sample Submission Kit using the pre-paid FedEx or DHL** envelope

* An Ambry representative will contact you to activate your account
** Optional for international orders

Order a Sample Kit

Complete a Paper TRF

  • Order a Sample Submission Kit
  • The kit will arrive at the specified address
  • Ship the Sample Submission Kit, with the completed TRF, using the pre-paid FedEx or DHL* envelope

* Optional for international orders

Order in AmbryPort and have a saliva kit shipped direct to your patient

Most Ambry genetic tests** can be completed with a saliva sample kit shipped directly to your patient.

  • Order in AmbryPort and have a saliva kit shipped directly to your patient
  • When placing an order in AmbryPort, in the Specimen section, add a Saliva specimen type and select ‘Yes’ the patient needs a kit sent to them.
  • We will ship a saliva kit directly to the patient via FedEx and include a copy of their test requisition form, pre-paid return shipping label, and return envelope. You will be notified via Ambry Message as soon as the saliva kit has been shipped to the patient.
  • Once we have received the patient’s sample, turn around times, billing verification, and report delivery will proceed as usual.
  • If you prefer to send us a hard copy test requisition form, please note ‘Ship Saliva Kit to Patient’ on the form and send it to us via fax (949) 900-5501 or email info@ambrygen.com.

**Excluding +RNAinsight

Please do not hesitate to reach out to customer service at 949-900-5500, or your local Ambry representative to discuss any unique needs.


View and download our Kit Delivery Options FAQs.

View and download our Saliva Collection Instructions.

Contact Us

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