Test Cancellation Policy

Cancellation requests are honored only if the test order is cancelled by contacting an Ambry Client Services Representative (toll free 866-262-7943) before the sample is received/accessioned. If the sample has been received/accessioned, a fee of $75.00 may be billed to the account or insurance carrier.

Once the sample enters into the reporting process, the client or insurance carrier will be billed the full amount of the test requested and normal patient reporting will occur.

Special Note: If a panel was ordered that contained reflexive steps and only part of the tests were batched, only those tests that have entered the reporting process will be billed in full. The remaining tests will be cancelled and not billed.