Method 1: Using AmbryPort 2.0 (AP2), our secure online portal
AP2 allows you to submit orders, review order status, submit insurance preverification requests, complete an online family history, and receive result reports securely. Follow these steps to submit your order to AP2:
Method 2: Using a paper Test Requisition Form (TRF)
You can always refer to the Minimum Information Required for Test Orders form to ensure all required information on the TRF is included before submitting your genetic test order.
If you need any assistance with processing an order, please call our Customer Service department at
+1866-262-7943 or email firstname.lastname@example.org. If you have any questions related to insurance coverage, our Billing department can be reached at +1 949-900-5794 or email email@example.com. We are available to assist you 8:00am U.S. Eastern Time to 5:00pm U.S. Pacific Time.